How To Have An Important Conversation

Something was on Carla’s mind. She’d been thinking about it A LOT. And she knew she needed to share it with her husband, Mike. Carla recognized that her own emotions and feelings about it were confusing. And that it was going to be potentially an emotionally charged conversation. You see, Carla and Mike put off…

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What Is Your Critical Success Factor?

I know that “Critical Success Factor” sounds like typical business school jargon, but the idea is important – especially for small business owners. Your critical success factor is that thing in your business that you have to get right, every single time. For instance, my critical success factor is “listening.” My website can be functional…

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Learn To Make A Request That Gets You What You Want

One of the most challenging types of communication is making a request. For all sorts of reasons, we tend to shy away from making requests of others. And often when we do make requests, we do it ineffectively. Here are some pointers to make it easier to do, and increase the likelihood of others agreeing…

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When Is Asking Questions A Bad Idea?

Sometimes it’s not a good idea to ask questions. How do you know when it’s ok. We talk about how to ask questions that will increase the likelihood of them landing well, and you getting a positive response.

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