Although I am not one who most might consider to be a typical pupil of a professional mentor I was pleasantly surprised at how comfortable I was with the process and how much I learned. Jeffrey helped me recognize, evaluate and respond effectively to critical situations. He helped me to think clearly about my goals, directions and how to go about achieving them. His instructions were simple to understand and implement, and had a significant impact on the productivity of both my staff and myself. T. L., West Los Angeles, CA